Sodexo Allies With Hospital Call Center Operator

Published Wednesday, February 18, 2009

Sodexo has concluded a partnership with healthcare call center operator Beryl Companies. Sodexo says it plans to use the alliance to get better and quicker feedback from recently discharged patients at the hospitals where it operates and use the information to fine-tune its services in those venues. Beryl interacts with five million consumers each year over the phone and online, providing physician referrals, class and event registration, post-discharge customer satisfaction calls, and other services that allow consumers to more efficiently navigate the healthcare system. Its CARE (Connecting About Real Experiences) Calls program elicits consumer satisfaction feedback directly after ...

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