Managing Onsite's Contradictory Expectations

Without a doubt, the onsite foodservice business is correctly classified as a “service industry.” This leads many of us to a certain sense of satisfaction and job security. After all, the service industry is an economic sector that's forecast to account for 20.8 million of the 21.6 million new jobs to be filled between now and 2013. But in another, very realistic sense, those of us in foodservice are in a manufacturing industry as well. We assemble and produce goods every single working day, taking raw ingredients and converting them into value-added, finished goods (delicious, wholesome and nutritious ...

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